A lot of people complain about companies outsourcing their call centers and moving them overseas to places like India, saying that the service level suffers and they are a total waste of money. Well, taking out the issues around removing jobs from the UK, I think that it is down to training of the staff and the overseas people that the companies are willing to employ.

Just recently I've had reason to call a couple of call centers from different companies. One was a fantastic experience, with really helpful staff who dealt with my queries proffesionally. The other was absolutely abismal with the staff not being able to understand me and fobbing me off.